Frequently Asked Questions

Shipping & Order Processing


Returns & Exchanges

Thank you so much for supporting my small business and creative journey. Every order is handled with as much care, clarity and transparency as possible. My goal is for you to be completely thrilled with your new artwork! Please read below to see how we can help you.


For original art: There are no returns or exchanges on original artwork. All purchases are final.

For art prints and stationery: You may return unopened / unused art prints or stationery within 7 days from receipt of your order and receive a full refund for the item(s).


  • Please return items in their original packaging. 
  • Shipping costs are non-refundable, and the return shipping costs are the responsibility of the customer. 
  • A refund will be issued once the merchandise is received and inspected by me.
  • To start a return, contact
  • Returns should be sent to: Vanessa Lee / resetreality / 5532 Netherland Avenue, Apt 1G / Bronx, NY 10471
Damaged / Lost Orders

I am not liable for any mishandling or failed delivery by the shipping service. I do my best to ensure your order is packaged in such a way that it arrives safely. Please remember that I have no control over how any package is treated once it leaves my hands, and be kind when reaching out.